Because 3DL was built from the ground up as a wholesaler serving freight forwarders, we approach customs processes differently.
We’ve invested heavily in developing technology that streamlines operations for our clients, reducing manual work and minimising errors. These integrated automation tools make it easier for freight forwarders to send customs jobs seamlessly to 3DL for processing – an industry-first offering in Australia’s wholesale brokerage market.
Why Automating Customs Processes Matters
Automation provides freight forwarders with significant benefits, including:
- Improved efficiency.
- Fewer errors.
- Better compliance.
How 3DL’s Automations Transform Customs Processes
Real-time data flows allow teams to respond quickly to regulatory changes and keep clients informed, while reducing manual work enables teams to focus on building customer relationships and optimising operations. With fewer disruptions and smoother workflows, forwarders can enhance customer satisfaction and gain a competitive edge.
Here’s how it works:
Reduces Admin & Data Entry
Our automation solutions significantly reduce administrative burden, helping freight forwarders manage customs entries more efficiently. 97% of the emails involved in clearance requests are eliminated, minimising communication delays and administrative errors.
Automation Options
We offer fully automated or semi-automated job registrations through a cloud-based e-Adapter, integrated directly with CargoWise One (CW1), with no additional CW1 or WiseTech Global fees. The system can also receive compiled invoice data from CW1, handling both header and line-level details to ensure accuracy.
Fast Quarantine Updates
For quarantine requests, directions and service records are automatically sent to eDocs or forwarded to nominated emails within 30 seconds of receipt from DAFF. Additionally, real-time status updates are fed back into your system within 30 seconds of the ICS sending a message, ensuring your team stays informed at every step.
Seamless Updates to your Customers
When status changes occur or clearance is granted, automatic emails can be triggered to notify relevant stakeholders immediately. While 3DL’s automations allow data to sync seamlessly across systems, the visibility provided to your customers is through your own client portals. This ensures smooth and transparent operations without disrupting your current workflows.
Auto or Manual Invoice Posting
Automated invoice uploads for S Jobs can also be configured to post immediately or await staff approval, offering flexibility in financial management. If pre-classified parts data is available, including Schedule 4 items, bylaws, or GST exemptions, 3DL’s system can upload it in minutes, ensuring smooth and accurate processing. Additionally, the system is capable of handling multiple delivery addresses for importers, ensuring accuracy during job registration – with ongoing enhancements improving this feature further.
The Balance Between Automation and Expertise
While our automations streamline repetitive tasks, they do not replace the essential role of experienced customs brokers. Every entry is manually checked by qualified brokers to ensure compliance with regulations.
By automating the administrative workload, brokers can focus on high-value tasks, such as resolving complex issues and ensuring accuracy. This blend of automation and human expertise ensures every entry is handled with precision, accountability, and compliance, reducing errors and improving overall efficiency.
Want to streamline customs entry management in your business?
Talk to us about how our Integrations work, and how they may be able to help your business.