Flexible Support That Fits Your Business

For freight forwarders with in-house brokers, 3DL offers tailored support exactly when, where, and how you need it. Whether filling temporary gaps, managing peak periods, or seeking specialised expertise, our team integrates seamlessly into your operations while maintaining the high standards your customers expect.

3DL was built from the ground up to be a wholesale customs brokerage, meaning that every aspect of what we do is designed with your needs in mind. Our systems, processes, and workflows are purposely developed to reduce complexity, minimise delays, and streamline communication—ensuring smooth collaboration and reliable outcomes. Add to that the fact that our brokers have an average 30 years’ experience, we bring a level of knowledge that few wholesale brokerages can match.

Pre-Entry Strategy & Planning

Proactive planning is critical to staying ahead of customs requirements and reducing the risk of costly delays or penalties. Our pre-entry consulting services help freight forwarders offer thorough, well-researched advice to their customers from the very beginning.

Licencing & Applications Support

We assist with essential regulatory processes, such as customs broker licensing, Depot s77G and Warehouse s79 applications, and quarantine permits. Our team ensures these applications meet all compliance standards from the start, avoiding delays and rejections that could impact your service.

Research & Due Diligence

3DL’s experts provide in-depth analysis of tariff classifications and import regulations, helping you guide customers with accurate landed cost assessments and tariff obligations. This research ensures you can confidently advise customers and avoid unforeseen duties or compliance risks.

Managed Customs Entries

3DL’s Managed Customs Entries service offers the flexibility to immediately access expert support without the need to set up locum arrangements. When urgent or specialised lodgements arise, or when additional capacity is needed fast, you can rely on 3DL to help and minimise disruption.

Tech-Enabled Integration

Seamless data transfer from your system to ours using CargoWise ensures efficient workflows and real-time status updates.

Tech-Enabled Integration

Seamless data transfer from your system to ours using CargoWise ensures efficient workflows and real-time status updates.

Duty Minimisation Guarantee

We review every entry request in detail, ensuring nothing is missed and all applicable duties are minimised. If a duty applies, we won’t lodge until we’ve received your approval.

Duty Minimisation Guarantee

We review every entry request in detail, ensuring nothing is missed and all applicable duties are minimised. If a duty applies, we won’t lodge until we’ve received your approval.

Operational Efficiency

We offer industry-leading turnaround for lodgements, with documented KPIs for transparency. You can also take advantage of Express Entry Support for urgent shipments and instant quarantine clearance via AEP COMM.

Operational Efficiency

Locum Import Support

3DL’s Locum Import Support gives freight forwarders access to experienced 3DL brokers who can step in under your licence and work within your systems. Working with us, you’ll enjoy these benefits:

Flexible, No Lock-In Contracts

Use our licensed brokers only when you need them—no long-term commitments required.

Accuracy with Efficiency

Our team prioritises accuracy over speed for speed’s sake, but as seasoned professionals, they lodge entries efficiently.

Specialist Expertise

Access brokers with deep industry-specific expertise that matches or complements your in-house team, ensuring consistency and compliance for your customers.

Post-Entry Compliance & Optimisation

Lay the groundwork for success with proactive solutions that minimise risks and ensure compliance before goods arrive with these 3DL services.

Resolution Support

When compliance issues arise, our experienced team, including former Border Force professionals, provides guidance to resolve challenges efficiently. We help your customers make informed decisions, preventing delays or complications.

Depot & Warehousing Compliance

Licensed depots and warehouses must align with strict customs requirements to avoid operational disruptions. We offer audits, staff training, and SOP development to help you and your customers maintain compliance, keeping licences secure

Tariff & Duty Optimisation

Ensuring goods are classified correctly can unlock significant savings. Our experts review past entries to identify missed opportunities for duty reductions and assess eligibility for preferential tariffs—demonstrating value to your customers and reinforcing trust in your services.

On-Demand, Expert Support to Complement Your Business

Whether you need short-term coverage, assistance with complex shipments, or pre and post-entry consulting, 3DL can provide flexible, high-quality solutions that don’t compromise on the standards your customers expect. Partnering with us ensures you maintain operational efficiency and customer satisfaction, no matter the challenge.

Looking for quality, on-demand support? Let's chat!