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Protect Your Reputation with Exceptional End-to-End Wholesale Customs Solutions

For freight forwarders without internal brokers, 3DL offers comprehensive customs and import services. Acting as an extension of your business, we can manage every aspect of the customs process—from pre-entry planning to the entries themselves and post-entry compliance optimisation. 

At 3DL we believe in delivering more than just routine customs clearances and support. While others focus on high-volume, transactional work, we prioritise accuracy, compliance and accountability with every entry and every piece of advice.

Pre-Entry Strategy & Planning

Lay the groundwork for success with proactive solutions that minimise risks and ensure compliance before goods arrive using these 3DL services:
We assist freight forwarders and importers with key regulatory processes, including customs broker licensing, Depot s77G and Warehouse s79 applications (including site selection and infrastructure assessments), quarantine permits, and Tariff Concession Orders. By partnering with us, these processes are handled efficiently and correctly the first time, avoiding delays and complications down the line.
Our thorough research on tariff classifications and import regulations ensures your clients have a clear understanding of the true costs involved before making purchasing decisions. By identifying potential duty obligations and compliance risks in advance, you help your clients avoid unexpected expenses, delays, and complications at customs. This proactive approach enhances the value you provide as a freight forwarder, ensuring smoother transactions and stronger client relationships.

Managed Customs Entries

When it comes to wholesale customs brokerage, not all providers deliver the same level of service. Here’s what makes 3DL’s Managed Customs Entries service the preferred choice for freight forwarders looking for a consistent, compliant and stress-free option for them and their customers:
We review every entry request in detail, ensuring nothing is missed and all applicable duties are minimised. If a duty applies, we won’t lodge until we’ve received approval to proceed.

As an Australian Trusted Trader, and approved to use the AEP NCCC and AEP COMM systems, we demonstrate proven compliance time and time again.

Our licensed brokers have an average of 30 years’ experience, bringing a level of knowledge that newer brokers simply can’t.
We are wholesalers, not freight forwarders. This means we are here to support you, not compete with you.
You’ll have a single point of contact for clear, streamlined communication, backed by access to multiple brokers and ex-Border Force staff for comprehensive support.
We offer industry-leading turnaround for lodgements, with documented KPIs for transparency. You can also take advantage of Express Entry Support for urgent shipments and instant quarantine clearance via AEP COMM.
We only employ onshore staff, ensuring that your business is supported by local professionals dedicated to protecting Australian borders.
Our priority is accuracy and accountability, not transaction volume, which means we focus on getting it right the first time.
We’ve invested heavily into integrations with CargoWise and other platforms to allow direct transfer of customs entry data from your system to ours and back, saving you time, eliminating errors, and sharing real-time status updates.

Post-Entry Compliance & Optimisation

Even after goods have cleared customs, ongoing compliance and optimisation remain essential to avoid penalties, minimise costs, and maintain operational efficiency. With 3DL’s post-entry consulting services, freight forwarders can offer their customers proactive support that adds-and sets them apart from their competitors:
When compliance issues arise, our experienced team, including former Border Force professionals, provides guidance to resolve challenges efficiently. We help your customers make informed decisions, preventing delays or complications.
Licensed depots and warehouses must align with strict customs requirements to avoid operational disruptions. We offer audits, staff training, and SOP development to help you and your customers maintain compliance, keeping licences secure.
Ensuring goods are classified correctly can unlock significant savings. Our experts review past entries to identify missed opportunities for duty reductions and assess eligibility for preferential tariffs—demonstrating value to your customers and reinforcing trust in your services.

Better for Your Customers, Easier for You

By partnering with 3DL, freight forwarders can provide consistent, high-quality service to their customers, ensuring every shipment clears customs efficiently and without issue.

With 3DL handling the complexities of compliance, you can focus on growing your business, building customer relationships, and delivering exceptional value—without worrying about customs processes slowing you down.

Keen to see how 3DL can help your business? Let's chat!

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